Terms
Marquee Chauffeur Terms of Service & Ride Policies.
These terms govern every Marquee Chauffeur reservation across the Portland, Oregon metro and southwest Washington. Booking a ride with Marquee Chauffeur indicates acceptance of the terms below. Terms effective August 3, 2026.
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01 Acceptance
Acceptance
of Terms.
These Terms of Service form a binding agreement between the passenger or account holder and Marquee Chauffeur LLC, a privately held Oregon limited liability company operating out of Beaverton, Oregon. By booking a ride through the website, by phone, by email, or through a third-party booking channel, the passenger confirms that they have read and agree to these terms on behalf of themselves and every passenger traveling on the reservation.
If a third party books the trip on behalf of a passenger, that booking party represents that they have authority to accept these terms for every passenger in the vehicle. Reservations may not be transferred to another party without written approval from dispatch. Continued use of the service after any update to these terms indicates acceptance of the revised version.
02 Service Description
What Marquee Chauffeur
Provides.
Marquee Chauffeur provides professional chauffeured ground transportation throughout the Portland metro area, the Oregon coast, the Willamette Valley, Central Oregon, and southern Washington. The service includes airport transfers, hourly executive travel, wine tours, wedding transportation, and long-haul point-to-point routes. The fleet is staged and dispatched from the Beaverton headquarters at 20612 SW Murphy Ln, Beaverton, OR 97078.
Marquee Chauffeur operates under City of Portland private-for-hire authority for commercial passenger carriers and maintains continuous permitting. Every chauffeur is a vetted professional subject to background checks, motor vehicle record reviews, and random drug screens. The service is not a taxi, a rideshare platform, or a shared-ride shuttle. Every booking is a private, reserved trip assigned to one chauffeur and one vehicle for the duration of the reservation.
03 Bookings and Reservations
How Reservations
Are Confirmed.
Reservations can be placed by phone at (503) 706-8662, through the website reservation form, or by email to dispatch@marqueechauffeur.com. Every booking requires a valid payment method on file, a confirmed pickup address, a confirmed drop-off address or hourly duration, and contact information for the primary passenger. Airport pickups also require the flight number so dispatch can monitor arrival through FlightAware.
The quoted fare at the time of booking is locked for that reservation. Marquee Chauffeur does not apply surge pricing, peak multipliers, or event-driven rate changes after a booking is confirmed. The payment card on file is pre-authorized at booking for the quoted fare plus a standard hold to cover potential additional stops, wait time, or route extensions. The pre-authorization is not a charge — the final charge posts after service completion and reflects the actual trip as delivered.
A day-of confirmation is sent by SMS to the primary passenger that includes chauffeur name, vehicle description, license plate, and a direct number to the on-duty dispatcher.
04 Cancellations and Modifications
Cancellation
Policy.
Cancellation runs on two windows, and which one governs a reservation depends on the vehicle class booked. Neither window carries a partial charge, and neither applies when the trigger is a delayed or cancelled flight — those carry no charge on any vehicle class.
- Volvo S90 and Cadillac Escalade ESV — free 24 or more hours before pickup
- Volvo S90 and Cadillac Escalade ESV — full quoted fare inside 24 hours
- Passenger Sprinter and VIP Lounge Sprinter — refunded in full more than 7 days before pickup
- Passenger Sprinter and VIP Lounge Sprinter — no cancellation inside 7 days of pickup
Modifications to pickup time, route, passenger count, or vehicle type inside the 24-hour window are accommodated when fleet availability allows. If a modification requires a different vehicle class, the fare is recalculated at the current rate for the new vehicle. Weather-related holds, flight disruptions, and other force majeure events are handled case by case and typically waived when the cancellation is driven by circumstances outside the passenger's control.
05 Payment Terms
Payment
and Billing.
A valid credit or debit card is required at the time of booking. The card is pre-authorized for the quoted fare plus a buffer of roughly 25 percent to cover additional stops, wait time, or route extensions. The pre-authorization is a hold, not a charge, and releases automatically if the trip is cancelled inside the free window. The final charge posts to the card on file within 24 hours of trip completion and reflects the actual trip as delivered, including any agreed additional stops, wait time, or itinerary changes.
Corporate accounts with approved credit may elect Net-30 invoicing. Net-30 enrollment requires a written application, a standard credit review, and an approved billing contact. Invoices consolidate all trips from the prior calendar month and are due 30 days from the invoice date. Past-due balances beyond 30 days revert the account to card-on-file billing until the balance is cleared.
Gratuity is optional and at the customer's discretion; none is added to the quoted fare or the final receipt. A 20 percent service fee is included in the quoted fare and itemized on the receipt. Additional stops added during a point-to-point trip are $25 each when time permits. Wait time beyond the included grace period is billed at the hourly rate prorated in 15-minute increments. The included grace period is 30 minutes after touchdown on a domestic arrival, 45 minutes on an international one, and 15 minutes on a commercial or residential pickup. A delayed or cancelled flight is never billed. Dispatch re-times the pickup to the actual wheels-down, so the included window starts when the aircraft lands rather than when it was scheduled to. All payments are processed through a PCI-DSS-compliant payment gateway, and card numbers are never stored on Marquee servers.
06 Passenger Conduct
Rules for Passengers
in the Cabin.
Illegal substances of any kind are not permitted on board any Marquee Chauffeur vehicle at any time. This rule applies to federally controlled substances regardless of state-level legal status, and it applies to passengers, chauffeurs, and any third party in the cabin. Possession or use of an illegal substance during a trip is grounds for immediate trip termination at the nearest safe location, with the full fare charged and any cleanup costs added.
Smoking, vaping, and the use of any combustible or electronic nicotine or cannabis product is prohibited inside every vehicle at all times. Alcohol is permitted on hourly bookings and private charters for passengers 21 or older, consumed inside the cabin only, and never on airport transfers. Open containers are prohibited on any trip that originates at or terminates at Portland International Airport, regardless of booking type.
Passengers are responsible for reasonable care of the vehicle interior. Damage beyond normal wear, including upholstery burns, tears, staining, or damage to electronics or trim, is billed to the card on file at documented repair cost. Cleanup fees for spills, excessive debris, or biohazards are itemized and photographed before any charge is processed. The chauffeur retains the right to terminate a trip at the nearest safe location if passenger conduct creates a safety, legal, or vehicle-condition concern.
- $75 — standard interior cleanup for visible spills or excessive debris
- $350 — biohazard cleanup, including vomit or other bodily fluids, covering enzymatic treatment plus loss of use
- $250 minimum — ozone and detail fee for smoking or vaping residue
- $135 — threshold above which photographs and an itemized invoice are sent to the cardholder before any charge is processed
07 Chauffeur Authority
The Chauffeur's Role
and Authority.
On Marquee Chauffeur point-to-point transfers and airport runs, the chauffeur follows the route, timing, and scheduling direction set by dispatch. This is standard practice for the chauffeured transportation industry and reflects the company's responsibility for on-time performance, insurance compliance, and route safety. Minor stop additions along the route are accommodated at $25 per stop when time and vehicle capacity allow.
On hourly and as-directed bookings, the passenger sets the itinerary within the booked hours, and the chauffeur follows those directions. Even on as-directed trips, the chauffeur retains final authority to decline a requested route or stop when the request would create a safety concern, a legal violation, a vehicle-damage risk, or a breach of these Terms of Service.
The chauffeur is authorized to terminate a trip at the nearest safe location if a passenger engages in physical or verbal abuse toward the chauffeur, possesses or uses illegal substances in the cabin, refuses to follow lawful instructions, or damages the vehicle. In those cases the full fare is charged and any cleanup or repair costs are added. The chauffeur is also authorized to refuse pickup if a passenger appears unable to travel safely due to acute intoxication or medical concern.
08 Liability and Insurance
Liability
Limitations.
Marquee Chauffeur maintains $1 million per-vehicle commercial auto liability insurance on every vehicle in the fleet, which is double the $500,000 combined single limit Portland City Code sets for executive town car companies and LPT companies (PCC 16.40.330 and 16.40.630). Passenger injury, property damage, and uninsured motorist protections are included. A separate cargo and personal effects rider covers luggage and carry-on items moved on an airport trip. Certificates of insurance are issued to corporate accounts on request.
Marquee Chauffeur is not liable for delays, missed connections, or consequential damages caused by circumstances outside the company's reasonable control. These include severe weather, road closures, wildfire smoke advisories, active law enforcement incidents, traffic incidents caused by third parties, mechanical failures of third-party infrastructure, labor actions, public health emergencies, and other force majeure events. Liability for any trip, where applicable, is capped at the quoted fare for that trip except where a larger amount is required by law.
Marquee Chauffeur is not liable for items left in the vehicle that are not recovered within the 30-day holding period described below. Marquee Chauffeur is not liable for the contents of luggage or carry-on items beyond the personal effects rider limit. Passengers with high-value items should carry those items with them in the cabin and notify the chauffeur at the start of the trip.
09 Lost and Found
Recovered Items
and Returns.
Items discovered in the vehicle after a trip are logged by dispatch, photographed, and held at the Beaverton headquarters for 30 days. To inquire about a lost item, call dispatch at (503) 706-8662 or email dispatch@marqueechauffeur.com with the trip date, approximate pickup time, and a description of the item. Recovery is faster when the inquiry is submitted within 24 hours of the trip.
Recovered items can be picked up in person at the Beaverton office by appointment at no charge, or shipped to an address of the owner's choosing with shipping cost paid by the owner. Items with a documented retail value above $500 require a signature on delivery. Items unclaimed after the 30-day holding period are donated to charity or disposed of at Marquee's discretion.
10 Dispute Resolution
Governing Law and
Dispute Resolution.
These Terms of Service are governed by the laws of the State of Oregon without regard to conflict-of-laws provisions. Any claim, dispute, or controversy arising from a Marquee Chauffeur reservation is subject to the exclusive jurisdiction of the state and federal courts located in Multnomah County, Oregon.
Marquee Chauffeur does not require arbitration. Claims proceed in state or federal court in Multnomah County, and nothing here waives a right to a jury trial or bars a claim from being taken to small claims court.
Nothing in this section prevents either party from seeking injunctive relief for trademark, copyright, trade secret, or other intellectual property claims. This section survives termination of these Terms of Service.
11 Changes to Terms
How These Terms
May Change.
Marquee Chauffeur may update these Terms of Service from time to time to reflect changes in operations, regulatory requirements, or industry standards. Updates are posted to this page with a revised effective date at the top. Material changes are also communicated to active corporate account holders by email.
Continued booking and use of the service after an update indicates acceptance of the revised terms. A passenger who does not agree to an updated version can request cancellation of any pending reservation subject to the standard cancellation policy in effect at the time of the original booking.
12 Contact
Questions About
These Terms.
For questions about these Terms of Service, corporate account setup, billing inquiries, or any other contractual matter, call Marquee Chauffeur dispatch at (503) 706-8662 or email dispatch@marqueechauffeur.com. The dispatch line operates 24 hours a day, 7 days a week, including holidays.
Written correspondence can be mailed to Marquee Chauffeur LLC, 20612 SW Murphy Ln, Beaverton, OR 97078. Legal notices sent by mail are considered delivered on the date of receipt confirmation. Terms effective August 3, 2026.
Frequently Asked
Questions, Answered.
What are the cancellation fees for a reservation?
For the Volvo S90 and the Cadillac Escalade ESV, a cancellation made 24 or more hours before the scheduled pickup time is free of charge, and one made inside those 24 hours is charged the full quoted fare. For the Passenger Sprinter and the VIP Lounge Sprinter, a cancellation made more than 7 days before pickup is refunded in full, and a reservation can no longer be cancelled once it is inside 7 days of pickup. The window is set by the vehicle on the reservation, and no partial charge exists in either case. A delayed or cancelled flight is the exception to both windows: it carries no charge on any vehicle class, whatever the notice. Weather-related holds are reviewed case by case through dispatch at (503) 706-8662.
How does a corporate Net-30 account work and how do I apply?
Net-30 invoicing is available to corporate accounts with approved credit. To apply, email dispatch@marqueechauffeur.com with the company name, billing contact, estimated monthly volume, and a trade reference. Approval typically takes three to five business days and includes a standard credit check. Once approved, trips are consolidated onto a monthly invoice with payment due 30 days from the invoice date. Accounts that fall more than 30 days past due revert to card-on-file billing until the balance is cleared.
Is alcohol permitted on board the vehicle?
Alcohol is permitted on hourly bookings and private charters for passengers 21 or older, provided consumption stays inside the vehicle and no open container leaves with the passengers at a stop. Alcohol is not permitted on airport transfers, point-to-point transfers, or corporate shuttles. Open containers are prohibited on all trips that originate at or terminate at Portland International Airport, regardless of booking type. The chauffeur may decline to continue a trip if alcohol use creates a safety or legal concern.
What is the smoking and vaping policy inside the vehicle?
Smoking, vaping, and the use of any combustible or electronic nicotine or cannabis product is prohibited inside every Marquee Chauffeur vehicle at all times. This rule applies to passengers, chauffeurs, and any third party traveling in the cabin. Violations trigger a minimum $250 cleanup and ozone-treatment fee charged to the card on file, plus any additional loss-of-use costs while the vehicle is out of service for detailing.
What cleanup or damage fees can be charged to my card?
Standard interior cleanup for visible spills or excessive debris is $75. Biohazard cleanup, including vomit or other bodily fluids, is $350 and covers enzymatic treatment plus loss of use. Smoking or vaping residue triggers a minimum $250 ozone and detail fee. Upholstery burns, tears, or permanent staining are billed at the documented repair cost from the fleet's detailing partner. Damage to electronics, trim, or ceiling liner is billed at actual replacement cost. Photographs and an itemized invoice are sent to the cardholder before any charge above $135 is processed.
What happens if I leave an item in the vehicle?
Recovered items are logged by dispatch and held at the Beaverton headquarters for 30 days. To inquire about a lost item, call (503) 706-8662 or email dispatch@marqueechauffeur.com with the trip date, pickup time, and a description of the item. Items are returned in person at the Beaverton office at no charge, or shipped to an address of the owner's choosing with shipping cost paid by the owner. Items unclaimed after 30 days are donated or disposed of at Marquee's discretion.
What happens to my reservation during a weather event or road closure?
Severe weather, road closures, wildfire smoke advisories, and other force majeure events are handled case by case. Marquee Chauffeur reserves the right to delay, reroute, or cancel a trip when continuing the trip would create an unreasonable safety risk for passengers or the chauffeur. Cancellations initiated by Marquee for weather or safety reasons are refunded in full or rescheduled at no cost. Passenger-initiated cancellations during an active weather event are reviewed case by case by dispatch and typically waived when the National Weather Service has issued an active advisory for the pickup or drop-off area.
What if my chauffeur is late to the pickup?
Marquee Chauffeur targets a 10-minute early arrival on every pickup. If the chauffeur arrives after the scheduled pickup time due to a reason within the company's control, dispatch issues a credit on a sliding scale that starts at the 10-minute mark: a partial fare credit for delays between 10 and 30 minutes, and a full fare credit for delays beyond 30 minutes. Delays caused by traffic incidents, weather, road closures, or passenger-side scheduling changes fall outside this credit policy. All delay credits are applied at dispatch review and issued to the original payment method within five business days.
Is gratuity included in the quoted fare?
Gratuity is optional and entirely at the customer's discretion; it is never added to a Marquee fare or receipt. What every quote does include is a 20 percent service fee, shown as a line item on the confirmation and final receipt. Customers who choose to leave a gratuity may do so at the time of service by notifying the chauffeur or dispatch, and corporate accounts may set up a standing discretionary gratuity line by written agreement. For hourly bookings that run over the original scheduled time, the service fee is calculated on the final billed amount, not the original quote.
Can I direct the chauffeur to change the route or itinerary mid-trip?
On point-to-point and airport transfers, the chauffeur follows the route and schedule set by dispatch. Minor stop additions, such as a quick pickup or drop-off along the route, are accommodated at $25 per additional stop when time permits. On hourly and as-directed bookings, the passenger may adjust the itinerary during the trip within the booked hours. The chauffeur retains final authority to decline any requested route or stop that would create a safety, legal, or vehicle-condition concern.
Verified Google Reviews
What Portland clients say about Marquee Chauffeur.
I spent six hours touring the Columbia River Gorge with the owner of this service, and I was really impressed with his professionalism, attentiveness, and local knowledge. As he says, they really are like a chauffeur/concierge, not just taking you from one place to another but providing a full experience. I look forward to riding with them again on my next trip.
Edris — has absolutely hands down have to be the best driver ever. I would absolutely recommend his service! He's so professional, so efficient. On time and so respectful!
These guys are terrific. Two thumbs up. Found them online and got excellent personal service. Used them to get from PDX to about two hours away …. And then back to PDX a few days later. On time. Super professional drivers. Vehicles in spectacular shape. Brand new. They will be out go to service. We recommend them highly.
Marquee Chauffeur holds a 5.0 rating across 198 Google reviews. Read every review on Google.
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Questions about a reservation, a corporate account, or any section of these terms? Call dispatch at (503) 706-8662 or email dispatch@marqueechauffeur.com. The line is staffed 24/7, every day of the year.