Accessibility
Accessibility Statement.
Marquee Chauffeur works to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA on this website and to accommodate riders with disabilities across every trip. This page describes the current state of that work, the accommodations available on the road, and how to reach the team if something is not working for you. Last updated: 2026.
01Website
Website Accessibility
(WCAG 2.1 AA).
Marquee Chauffeur commits to Web Content Accessibility Guidelines 2.1 Level AA conformance across this website. The site is built with semantic HTML, visible focus states on every interactive element, alt text on meaningful imagery, and color contrast ratios that meet or exceed the 4.5:1 threshold for body copy. Forms carry explicit labels with plain-language validation messages. The booking flow can be completed start to finish without a mouse.
Third-party audits run on a scheduled cadence against the current WCAG 2.1 AA criteria. Findings feed directly into the release queue, and critical issues ship ahead of planned releases. Known limitations are disclosed below so riders using assistive technology can plan around them until the fix lands.
Keyboard and screen-reader support
Every page on this site is navigable using only a keyboard. Tab order follows the visual reading order and focus rings remain visible at all times. Skip-to-content links appear at the top of each page for keyboard and screen-reader users. The booking and quote forms are tested with JAWS, NVDA, and VoiceOver so field labels, required markers, help text, and validation messages announce correctly across the major screen-reader combinations.
Color contrast and text sizing
Body copy runs at a minimum 4.5:1 contrast ratio against its background, and headings meet the 3:1 ratio for large text. Text can be resized up to 200 percent in the browser without loss of content or functionality, and layouts reflow on narrow viewports without horizontal scrolling. Information is never conveyed by color alone; icons, labels, or underlines carry the same meaning.
Known limitations
A small number of decorative animations use reduced-motion media queries to respect the operating system preference, but a handful of older embedded map tiles do not yet honor that setting. Some PDF documents linked from partner resources are not fully tagged for screen-reader use; request a readable version by emailing dispatch@marqueechauffeur.com and a reformatted copy will return the same business day.
Third-party audit cadence
An external audit against the current WCAG 2.1 AA criteria is scheduled at regular intervals and after any significant platform change. Findings are logged with severity and assigned to engineering for resolution in the following release. Audit summaries are available on request; email dispatch@marqueechauffeur.com with the subject line AUDIT SUMMARY to receive the most recent report.
02On the Road
Vehicle and Chauffeur
Accessibility.
Accessibility on the road starts with planning. Dispatch records accommodation preferences at the time of booking and matches them to the right vehicle, chauffeur, timing, and route. Riders with wheelchairs, service animals, car seats, mobility aids, or other specific needs receive a written confirmation that lists the vehicle assignment, the chauffeur's name, the arrival window, and the plan for boarding before the trip begins.
The Mercedes-Benz Sprinter in the Marquee fleet offers low-floor loading suitable for many folding wheelchairs, walkers, and oxygen concentrators. For motorized wheelchairs or lift-dependent boarding, dispatch coordinates an ADA-compliant partner vehicle with the same insurance standards and chauffeur expectations that apply to the in-house fleet.
Wheelchair-accessible vehicles
ADA-compliant wheelchair-accessible vehicles are coordinated through a partner network when the in-house fleet is not the right fit. Contact dispatch at (503) 706-8662 at least 48 hours before pickup so the lift-equipped or ramp-equipped vehicle can be staged and a written confirmation issued. Folding manual wheelchairs are frequently accommodated same-day in the Sprinter cabin; motorized chairs require the partner vehicle.
Car seats for infants and children
Rear-facing infant seats, forward-facing convertible seats, and high-back boosters are available at $25 per seat. Indicate the child's age, approximate weight, and preferred seat type at the time of booking so the correct unit is installed before the chauffeur arrives. Parents who prefer to bring a personal seat pay no additional fee and receive chauffeur assistance with installation.
Service animals (ADA)
Service animals trained to assist with a disability ride on every trip at no additional charge, consistent with the Americans with Disabilities Act. No documentation, breed restriction, or surcharge applies. Mention the service animal during booking so the chauffeur arrives ready with additional floor coverings if preferred and extra water is stocked for longer trips.
Sprinter low-floor loading for mobility devices
The Mercedes-Benz Sprinter in the Marquee fleet sits lower than a full-size van and suits riders who need a shorter transfer step. The cabin accommodates folding wheelchairs, rollators, walkers, oxygen concentrators, and medical luggage without separating the rider from the device. Chauffeurs assist with stowing equipment and securing it for the route.
03Communication
Communication
Accommodations.
Booking and dispatch communication can happen by phone, email, telecommunications relay service, or a mix of the three, whichever is easier for the rider. Dispatch answers every call in person 24/7 at (503) 706-8662, and email is monitored during business hours with a response target of under two hours.
Riders who prefer written communication, large-print materials, or interpreter coordination should mention the preference on the first contact. The note is attached to the rider profile so every future booking starts from the accommodation the rider already chose.
Phone and relay service
Dispatch is reachable directly at (503) 706-8662, or through the federal Telecommunications Relay Service by dialing 711 and asking the operator to connect to the same number. The relay option works with TTY, voice, captioned, video, and speech-to-speech relay users. Dispatchers are trained to pause as needed during the call and to confirm every detail in writing after a relay call concludes.
Email-first communication
Riders who prefer written communication can book, quote, and confirm entirely by email at dispatch@marqueechauffeur.com. The first message should include pickup date, time, address, drop-off, passenger count, and any accommodation notes; a written quote and confirmation return in the same thread. Response time during business hours is under two hours.
Large-print quote on request
Written quotes, confirmations, and receipts are available in a large-print format on request. Specify the preferred point size (18-point is standard, 22-point is available) and the delivery method, and the document returns as a tagged PDF ready for screen readers or as a printed page mailed to the address on file.
Interpreter coordination
Marquee Chauffeur does not staff its own sign-language interpreters, but dispatch coordinates timing with an interpreter service the rider already works with, and an interpreter may ride at no additional passenger charge. Provide at least 72 hours of notice so arrival time, pickup location, and waiting-area logistics can be confirmed in writing with both the rider and the interpreter.
04Feedback
Feedback and
Redress.
Accessibility feedback keeps the standard honest. If something on this website or during a trip did not work, the team wants to know so it can be fixed. Reports are read by a named person, not a queue.
Email dispatch@marqueechauffeur.com with the page URL, trip date, and a short description of the barrier. Initial response time is under 48 hours. If the issue requires a code change, a site content update, a vehicle adjustment, or a revision to a standing operating procedure, the rider receives a written timeline and a confirmation once the fix is live. Unresolved concerns escalate directly to ownership for review.
Accessibility feedback email
Send accessibility feedback to dispatch@marqueechauffeur.com. Include the page URL, the device and browser or assistive technology in use, and a short description of what happened. Screenshots and screen recordings are welcome but not required. Every report receives an acknowledgment and a case reference before the 48-hour window closes.
Response time and escalation
Initial response lands within 48 hours of receipt. Website issues route to engineering with a target fix in the next release cycle; operational issues route to dispatch leadership for same-week resolution. If the resolution is not satisfactory, the report escalates to ownership for direct review, and the rider receives a written update at each step.
Frequently Asked
Questions, Answered.
Reserve Your Chauffeur
Book Your Trip
With Accommodations.
Call dispatch at (503) 706-8662 or email dispatch@marqueechauffeur.com to book a ride with any accommodation noted on the trip sheet. Wheelchair-accessible vehicles, car seats, service animals, large-print materials, and interpreter coordination are handled through the same line.